Shipping Policy of Urbimavel Toy Store
Effective Date: January 6, 2025

At Urbimavel Toy Store, we are dedicated to ensuring your orders are delivered quickly, safely, and efficiently. This Shipping Policy outlines our delivery options, costs, and processes to provide a seamless shopping experience.

For questions or concerns about shipping, please contact us:

1. Shipping Options

We offer multiple shipping options to meet your needs:

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 2–3 business days.
  • Overnight Shipping: Delivery within 1 business day (available for most locations).

2. Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery method chosen.
  • Order weight and dimensions.
  • Shipping destination.

Free Shipping: Orders over $50 (before tax and discounts) qualify for free standard shipping within the United States.

3. Order Processing and Delivery Timelines

  • Order Processing: Orders are processed within 1–2 business days (excluding weekends and holidays).
  • Delivery Timelines: Shipping times depend on the selected shipping method and your location.

Once your order ships, you will receive a confirmation email with a tracking number to monitor your shipment.

4. Shipping Destinations

We currently ship to:

  • United States: All 50 states, including Alaska and Hawaii.
  • International Shipping: Not available at this time.

5. Lost or Delayed Shipments

If your package is lost or delayed beyond the estimated delivery window:

  • Contact us within 7 days of the estimated delivery date.
  • We will work with the shipping carrier to locate your package.
  • If confirmed lost, we will provide a replacement or issue a full refund.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  • Notify us within 5 business days of delivery.
  • Provide photos of the damaged packaging and item, if applicable.
  • We will arrange a replacement or issue a refund based on the situation.

7. Changes to Shipping Information

If you need to update your shipping address after placing an order, please contact us immediately. Changes may not be possible if the order has already been shipped.