Sales Policy of Urbimavel Toy Store

Effective Date: January 6, 2025

Welcome to Urbimavel! We are thrilled to provide you with a wide selection of high-quality toys for children of all ages. This Sales Policy outlines our process for ordering, payment, shipping, and customer service to ensure a seamless and enjoyable shopping experience. By making a purchase from Urbimavel, you agree to the terms and conditions outlined in this policy.

1. Ordering Process

A. Product Selection

Browse through our extensive collection of toys for children on our website: https://urbimavel.com. Once you’ve found the items you want, simply add them to your shopping cart.

B. Cart Review

After selecting your products, review your cart before proceeding to checkout. Ensure that the quantities and items are correct.

C. Checkout

To complete your purchase, click on the Checkout button. At checkout, you will need to enter your shipping address, billing information, and select your payment method.

D. Payment Methods

We accept the following payment options for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other Payment Methods as available at checkout.

Once your payment is processed successfully, you will receive an order confirmation email with the details of your purchase and an estimated delivery date.

2. Order Confirmation and Acceptance

After you place your order, you will receive an order confirmation email from us. This email confirms that we have received your order, but it does not mean the order has been accepted. Your order is accepted only when it is processed and shipped.

If there are any issues with your order (e.g., product availability, pricing errors), we will notify you by email and may provide alternatives or cancel the order. In the case of cancellation, we will issue a full refund to your original payment method.

3. Product Availability

While we strive to keep our inventory up-to-date, product availability is subject to change. In the event that an item is out of stock or unavailable, we will notify you via email and offer alternatives or a full refund. Please note that product availability may fluctuate based on demand and stock levels.

4. Pricing and Fees

A. Product Pricing

All prices listed on our website are in USD and are subject to change. Prices may be adjusted due to promotions, sales, or other factors. The total cost of your order will be shown during checkout, which will include:

  • The price of the products.
  • Shipping fees (if applicable).
  • Applicable sales tax based on the shipping address.

B. Price Errors

In the event of a pricing error on our website, we reserve the right to correct the price before processing the order. If the price of an item changes after your order is placed but before it is processed, we will notify you and allow you to accept the corrected price, modify the order, or cancel the order.

5. Shipping and Delivery

A. Shipping Methods

We offer various shipping methods to accommodate your needs, including:

  • Standard Shipping
  • Expedited Shipping
  • Express Shipping

Shipping options and fees will be displayed during checkout. Delivery times vary based on the shipping method chosen and the destination.

B. Shipping Timeframes

Most orders are processed within 1-2 business days from the time of payment confirmation. After processing, your order will be shipped according to the chosen delivery method. Delivery times will be provided at checkout.

  • Domestic orders: Typically arrive within 3-7 business days.
  • International orders: Delivery times vary depending on the destination. Additional shipping charges may apply.

C. Shipping Confirmation

Once your order has shipped, you will receive an email with tracking information. This allows you to track the status and location of your package in real-time.

D. Shipping Costs

Shipping costs are calculated based on the shipping method and destination address. You can view the shipping charges during the checkout process before finalizing your purchase.

Free Shipping: We offer free standard shipping on all orders over $50 within the United States.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your package on the carrier’s website.

If you experience any issues with tracking or delivery, please contact us at info@urbimavel.com or call (702) 897-3015 for assistance.

7. Return and Refund Policy

At Urbimavel, we want you to be completely satisfied with your purchase. If you are not happy with your product, you may be eligible for a return or exchange. For full details on how to return an item or request a refund, please refer to our Refund and Returns Policy.

8. Cancellations

Once your order has been processed for shipment, it cannot be canceled. However, if your order has not yet been processed, you may contact us at info@urbimavel.com or (702) 897-3015 to request cancellation.

9. Sales Tax

Sales tax is calculated and applied to orders based on the shipping address provided during checkout. The applicable sales tax will be shown at checkout before you complete your purchase.

10. Customer Support

If you have any questions or concerns about your order or our products, please don’t hesitate to contact us. Our customer support team is available to assist you with any inquiries.

Our customer service hours are Monday through Friday, 9:00 AM – 6:00 PM (EST).

11. Privacy and Security

We take your privacy and security seriously. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.